--- title: Support | Real-Time Support description: Learn more about Sky's Support & Customer Success Teams! --- [Skip to content](https://home.skysystemz.com/support-archived#main-content) [![](https://home.skysystemz.com/hs-fs/hubfs/Logotype-2.png?width=637&height=638&name=Logotype-2.png) ](https://home.skysystemz.com/?hsLang=en) - Platform Show submenu for Platform - [Paymentz](https://home.skysystemz.com/paymentz-1) - [Operations ](https://home.skysystemz.com/operationz) - [Business Management ](https://home.skysystemz.com/business-management-2) - [SkyFi](https://home.skysystemz.com/skyfi) - Customers Show submenu for Customers - [Moving Companies](https://home.skysystemz.com/moving) - Pricing Show submenu for Pricing - [Premium Services ](https://home.skysystemz.com/processing-rates-0) - [About Us ](https://home.skysystemz.com/about-us) - [Support ](https://home.skysystemz.com/support-archived) Open main navigation Close main navigation - Platform Show submenu for Platform - [Paymentz](https://home.skysystemz.com/paymentz-1) - [Operations ](https://home.skysystemz.com/operationz) - [Business Management ](https://home.skysystemz.com/business-management-2) - [SkyFi](https://home.skysystemz.com/skyfi) - Customers Show submenu for Customers - [Moving Companies](https://home.skysystemz.com/moving) - Pricing Show submenu for Pricing - [Premium Services ](https://home.skysystemz.com/processing-rates-0) - [About Us ](https://home.skysystemz.com/about-us) - [Support ](https://home.skysystemz.com/support-archived) # Support & Customer Success [ Submit a Ticket ](mailto:Support@SkySystemz.com)     **Contact Us** Hours of Operation Monday - Saturday 9:00AM - 9:00PM EST CALL US [(800) 771-6950](tel:8007716950) SUBMIT A TICKET [Support@SkySystemz.com](mailto:support@skysystemz.com) **Sky’s Customer Success Team** Best of Class Customer Support and Training Services Here at Sky we realize that getting your business going will require a little more than turning on your terminal and “Go”! Whether you need help with the onboarding process, setting up your new POS system or training to learn to utilize the software, we are here to help. Sky has a dedicated customer success team standing by to offer assistance with their expert knowledge of Sky’s software and services. Here are some services Sky has put in place to enhance your experience with the Sky Systemz platform. ## Customer Support Sky’s customer support team is always standing by to help you. Through customer support, you can receive assistance no matter what stage you are in with Sky. Our support team can help you with the registration process, installation with a product overview, setting up your POS, creating an online store, editing your POS or online store, payments or refunds and general ongoing tech support. ![Customer Success](https://home.skysystemz.com/hubfs/social-suggested-images/Customer%20Success.png "Customer Success") ![KnowledgeBase](https://home.skysystemz.com/hs-fs/hubfs/Website%20Images/Support/KnowledgeBase.webp?width=449&height=364&name=KnowledgeBase.webp "KnowledgeBase") ## Sky's Knowledge Base Sign up for access to our knowledge base. Here you will find answers to frequently asked questions, interact with other users, add comments to articles, check the status of your support tickets and more. ## Onboarding & Training Sky is a true partner with our merchants. Sky’s customer success agents are ready to help your business with ongoing training regarding the use of our software. We provide Zoom-based, instructor-led training, live webinars with Q&A, recorded webinars, and one-on-one training. ![training](https://home.skysystemz.com/hs-fs/hubfs/Website%20Images/Support/training.webp?width=546&height=364&name=training.webp "training") [facebook-f icon ](https://www.facebook.com/skysystemz/) [linkedin-in icon ](https://www.linkedin.com/company/skysystemz) [Twitter icon ](https://twitter.com/skysystemz?ref_src=twsrc%5Egoogle%7Ctwcamp%5Eserp%7Ctwgr%5Eauthor) [instagram icon ](https://www.instagram.com/skysystemz/?hl=en) [![Sky Systemz logo.White (1)](https://home.skysystemz.com/hs-fs/hubfs/Sky%20Systemz%20logo.White%20(1).png?width=125&height=45&name=Sky%20Systemz%20logo.White%20(1).png "Sky Systemz logo.White (1)")](https://home.skysystemz.com/?hsLang=en) **Corporate Location** 333 West Vine St, 18th floor Lexington, KY 40507 #### Email   [sales@skysystemz.com](mailto:support@skysystemz.com)(Sales and General Questions))